Returns & Exchanges
At Mr Jones Watches, we want you to be completely happy with your unique timepiece. If your watch isn't quite right, you can return it to us in its original, unworn condition within 30 days of receipt for a full refund or exchange.
Check Eligibility
Ensure your watch is in its original, unworn condition with all protective films, packaging, and documentation intact.
Contact Support
Email our customer service team with your order number to request a return authorization and receive the specific return shipping address.
Secure Packaging
Carefully pack your watch in its original box and place it inside a sturdy shipping carton to prevent any damage during transit.
Ship and Track
Send the package back to our London studio using a tracked postal service, as we cannot be held responsible for items lost in the mail.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing